operation management

| December 7, 2015

Complete the case study The PIVOT Initiative at Midwest Bank, Part I, starting on page 358. On the basis of the information: � Prepare a 3 to 5 page paper discussing what conclusions you can reach on the importance of team preparation and member selection to the �Define� stage, and eventual success of Six Sigma projects, such as the PIVOT project. � How did the roles of the PIVOT team members, described in the case, potentially contribute knowledge or skill necessary to carry out each state of the DMAIC process? Hint: Refer back to the team member roles and responsibilities in Chapter 6, Table 6.1. � What factors do you think weighed in the decision to include the $280,000 �anomaly� in the project justification? If you were the project champion, how would you assess this justification in deciding on whether the project was significant enough to move forward?

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